Privacy Policy

At The Cake Lounge®, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).

1. Information We Collect We may collect and process the following personal information:

Full name and contact details (email address, phone number) Delivery and billing addresses Order details and preferences Payment information (processed securely through third-party providers) Any additional information you provide when contacting us

2. How We Use Your Information Your information is used to: Process and fulfil orders Communicate with you regarding your order or enquiry Personalise your experience with our services Improve our products and customer service Comply with legal and regulatory requirements

3. Sharing of Information We do not sell or rent your personal information. We may share your information with: Trusted service providers (such as payment processors and delivery partners) Legal or regulatory authorities when required by law All third parties are required to respect the security of your personal information.

4. Data Security We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

5. Cookies and Website Usage Our website may use cookies to enhance your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings.

6. Your Rights In accordance with POPIA, you have the right to: Access the personal information we hold about you Request correction or deletion of your information Object to the processing of your personal data Withdraw consent where applicable

7. Retention of Information We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Third-Party Links Our website may contain links to external websites. We are not responsible for the privacy practices of such websites.

9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: [Insert Email Address]

Phone: [Insert Phone Number]